Shipping policy
Shipping Policy
Effective Date: July 9, 2026
Shipping Coverage
We currently ship to the United States, United Kingdom, Canada, and Australia. Orders outside these regions cannot be completed at checkout.
Processing Time
| Product Type | Processing Time |
|---|---|
| Non-prescription glasses | 1–3 business days |
| Blue light blocking glasses | 1–3 business days |
| Prescription glasses | 3–7 business days |
| High prescription / specialty lenses | 5–10 business days |
Processing begins after payment is confirmed. Processing time does not include shipping transit time.
Estimated Delivery Time
| Shipping Method | Estimated Transit Time |
|---|---|
| Standard Shipping | 7–15 business days |
| Expedited Shipping | 3–7 business days |
Delivery estimates are not guaranteed. Actual delivery may vary due to carrier delays, weather, customs, or public holidays.
Free Shipping
Standard shipping is free on orders of $99 or more (before taxes and fees). Standard shipping only. Cannot be combined with other shipping promotions.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Tracking may take 24–48 hours to activate.
Incorrect Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect address information. If you need to change your address, contact us immediately at contact@broxglasses.com before the order ships.
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us at contact@broxglasses.com within 7 days of the expected delivery date. Photos of damaged items and packaging may be required.
Contact
Email: contact@broxglasses.com
Business hours: Monday–Friday, 9:00 AM–6:00 PM (EST)